Shipping policy
🚚 Shipping Policy
Processing Time
All orders are processed within 1-3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods & Delivery Time
🇺🇸 United States
- Standard Shipping: 8-15 business days
- Express Shipping: 3-7 business days (contact us for rates)
- Free Shipping: Orders over $79
🇨🇦 Canada
- Standard Shipping: 10-18 business days
- Express Shipping: 4-8 business days (contact us for rates)
- Free Shipping: Orders over $79
🇪🇺 Europe (Germany, France, UK, Italy, Spain)
- Standard Shipping: 10-18 business days
- Express Shipping: 5-10 business days (contact us for rates)
- Free Shipping: Orders over $79
🇦🇺🇳🇿 Oceania (Australia & New Zealand)
- Standard Shipping: 7-14 business days
- Express Shipping: 3-10 business days (contact us for rates)
- Free Shipping: Orders over $79
🇸🇬 Singapore
- Standard Shipping: 5-10 business days
- Express Shipping: 2-7 business days (contact us for rates)
- Free Shipping: Orders over $79
🇭🇰🇹🇼 Hong Kong & Taiwan
- Standard Shipping: 3-8 business days
- Express Shipping: 2-5 business days (contact us for rates)
- Free Shipping: Orders over $79
🇯🇵 Japan
- Standard Shipping: 5-10 business days
- Express Shipping: 2-6 business days (contact us for rates)
- Free Shipping: Orders over $79
🇰🇷 South Korea
- Standard Shipping: 5-10 business days
- Express Shipping: 2-6 business days (contact us for rates)
- Free Shipping: Orders over $79
🌏 Rest of World
- Standard Shipping: 10–30 business days. Please contact us
- Shipping costs calculated at checkout
Shipping Origin
All products ship from our global warehouse network via trusted international carriers. We partner with reliable logistics providers to guarantee the safe delivery of your collectibles.
Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number. You can track your package through our shipping partner's website or contact us at support@epochscale.com for assistance.
Customs & Import Duties
International orders may be subject to customs duties and taxes imposed by your country. These charges are the responsibility of the recipient and are not included in our product or shipping prices.
Delivery Issues
If your package is delayed beyond the estimated delivery time, please contact us at support@epochscale.com with your order number, and we'll help track your shipment.
⚠️ Important Notes
- Delivery times are estimates and may vary during peak seasons (holidays, sales events)
- Customs clearance may add 3-7 days to delivery time
- We are not responsible for delays caused by customs or local postal services
- PO Box addresses may experience longer delivery times